Last Updated: August 28, 2026
These Terms of Service (“Terms”) govern access to and use of Conversio (“Conversio,” “we,” “us,” or “our”), a customer relationship management, communications, marketing, appointment scheduling, artificial intelligence, and business automation platform operated by Impact Digital Marketing.
By accessing or using Conversio, you agree to these Terms.
1. Conversio Services
Conversio provides business software and automation tools that may include:
- Customer relationship management (CRM)
- Contact and lead management
- AI chatbot functionality
- AI voice-assistant functionality
- Appointment scheduling and calendar management
- SMS and email communications
- Call routing and tracking
- Lead-source and conversion tracking
- Marketing automation
- Customer follow-up automation
- Google Ads integration
- Advertising performance reporting
- Third-party service integrations
- Other business automation and marketing tools
Features may be added, modified, or discontinued as the platform evolves.
2. Eligibility and Accounts
You must be legally capable of entering into a binding agreement to use Conversio.
You are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.
You agree to provide accurate information and promptly notify us of unauthorized account access.
3. Acceptable Use
You may not use Conversio to:
- Violate applicable laws or regulations
- Send unlawful spam or unsolicited communications
- Engage in fraud, deception, harassment, or abusive activity
- Distribute malicious software or interfere with platform security
- Attempt unauthorized access to accounts, systems, or data
- Misrepresent your identity or authority
- Use customer information without appropriate authorization
- Violate the rights of Conversio, third parties, or consumers
We may restrict or terminate access when we reasonably determine that the platform is being misused.
4. SMS, Email and Telephone Communications
Users are responsible for ensuring that their communications through Conversio comply with applicable laws and industry requirements.
This includes obtaining required consent for SMS messages, automated telephone communications, email marketing, and other communications where applicable.
Users are responsible for honoring applicable opt-out and unsubscribe requests.
5. Artificial Intelligence
Conversio may use artificial intelligence to provide chatbot, voice, automation, content, analysis, and other functionality.
AI-generated responses may occasionally contain errors or incomplete information. Users remain responsible for reviewing AI-generated information when appropriate and for determining whether automated actions are suitable for their business.
Conversio should not be relied upon as a substitute for professional legal, medical, financial, or other regulated professional advice.
6. Google Ads and Google Services
Conversio may allow users to connect authorized Google accounts and Google Ads accounts.
By connecting a Google account, you authorize Conversio to access and process information permitted by the permissions you grant.
Depending on the features enabled, Conversio may retrieve, analyze, display, report on, or manage Google Ads account information, campaign information, advertising performance data, and conversion-related information.
You remain responsible for your Google Ads accounts, campaigns, advertising budgets, content, and compliance with Google's applicable policies.
You may revoke Conversio's access through your Google account permissions.
Conversio's handling of information received through Google APIs is also governed by our Privacy Policy and applicable Google API policies.
7. Third-Party Services
Conversio may integrate with third-party platforms and service providers.
Those services may have separate terms, privacy policies, fees, limitations, and availability requirements.
We are not responsible for outages, policy changes, suspensions, modifications, or other actions taken by independent third-party providers.
8. Customer Data
Users retain their rights to business and customer data submitted to Conversio.
You authorize Conversio to process that data as reasonably necessary to operate, maintain, secure, and provide the platform and requested services.
You represent that you have the necessary authority and permissions to provide information processed through your account.
9. Privacy
Our collection and handling of personal information is described in the Conversio Privacy Policy.
By using Conversio, you acknowledge that information will be processed as described in that policy.
10. Service Availability
We work to maintain reliable service but do not guarantee uninterrupted or error-free operation.
Features may temporarily become unavailable because of maintenance, technical problems, internet disruptions, third-party outages, API changes, or circumstances outside our reasonable control.
11. Fees and Payments
Certain Conversio services may be included as part of marketing or technology services provided by Impact Digital Marketing or may be offered under separate pricing arrangements.
Users are responsible for charges associated with third-party services connected to their accounts when applicable.
12. Intellectual Property
Conversio, including its software, interfaces, branding, designs, automation systems, and other proprietary technology, is owned by or licensed to Impact Digital Marketing.
These Terms do not transfer ownership of Conversio technology or intellectual property to users.
13. Suspension and Termination
We may suspend or terminate access to Conversio for violations of these Terms, security concerns, unlawful activity, nonpayment where applicable, or misuse of the platform.
Users may discontinue use of Conversio at any time, subject to any separate service agreement they have with Impact Digital Marketing.
14. Disclaimer of Warranties
Conversio is provided on an “as available” and “as is” basis to the extent permitted by applicable law.
We do not guarantee that the platform will always operate without interruption, errors, or third-party service disruptions.
15. Limitation of Liability
To the maximum extent permitted by applicable law, Impact Digital Marketing and Conversio will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from the use or inability to use Conversio.
Nothing in these Terms excludes liability that cannot legally be excluded.
16. Changes to These Terms
We may update these Terms periodically to reflect changes to Conversio, our business practices, applicable laws, or third-party requirements.
Updated Terms will be posted with a revised “Last Updated” date.
17. Contact
Questions regarding these Terms may be directed to:
Conversio
Impact Digital Marketing
Email: impactdigitalmarketing100@gmail.com
Website: conversio360.com